#EP2016 FAQ

Here are answers to commonly asked questions about the 2016 Education Pioneers National Conference.

If you have further questions, please email conference@educationpioneers.org.


  • Who will be attending this conference?

The conference will include more than 500 attendees who are committed to ensuring every child receives a quality education, including educators, education sector thought leaders, EP Partners, EP Alumni, EP Fellows, donors, and more!

  • What does my registration fee cover?

The registration fee for Pioneers in Action Day includes all working sessions, breakfast, lunch, and the reception on the evening of November 15. The registration fee for Pioneers in Action Day and Conference includes all working and breakout sessions and meals for both November 15 and 16. 

  • Are meals included with the cost of registration?

The following meals are covered within the cost of the Pioneers in Action Day and Conference registration. If you have purchased only Pioneers in Action Day registration, only the meals on November 15 are covered.

Date Meal
November 15 Breakfast
  Opening reception - light appetizers only
November 16 Breakfast
  • Is on-site registration available?

Pending our conference selling out, on-site registration may be available by credit card only. We encourage you to register as soon as possible to take advantage of our online registration pricing as there will be a late fee for on-site registration. Online registration closes on November 11 at 11:59p.m. PT. If you opt to register on-site, we suggest checking EP’s Twitter account (@edpioneers) or emailing conference@educationpioneers.org to ensure we have tickets remaining.

  • Is my hotel room booked for me once I register?

Education Pioneers does not make hotel reservations for conference guests. To make your reservation at the Grand Hyatt San Francisco, please contact the hotel directly at (415) 398-1234 and specify that you are attending the Education Pioneers National Conference in order to receive our discounted rate. You may also reserve your room online by visiting this website. All questions related to your hotel reservation should be directed to the hotel. You are encouraged to make your reservation as soon as possible to secure the discounted room rates.

  • How much does it cost to stay at the Grand Hyatt San Francisco?

As a reminder, lodging at the Grand Hyatt San Francisco is extremely limited. The Education Pioneers discounted conference rate includes these options:

$249 per night – limited number of king/queen rooms

$289 per night – limited number of king/queen rooms

For an additional $100, guests can reserve a Grand Club Access room which provides concierge level access. All room rates are subject to any relevant taxes and surcharges. You can receive the discounted rate if you choose to extend your stay before or after the conference, pending availability. Just let your reservation agent know that you are with the EP National Conference when you book your room.

  • I contacted the Grand Hyatt San Francisco and they are sold out. Now what?

Unfortunately, Education Pioneers reserved a limited number of rooms at the Grand Hyatt San Francisco. If the hotel is sold out, guests are encouraged to make lodging arrangements at any nearby hotel or Airbnb

  • I have a dietary need.

During the registration process, indicate your dietary need in the space provided. A member of the events team will contact you if we need additional information. If you would like to speak with someone in advance, contact our events team.

  • I have an accessibility need.

During the registration process, indicate your accessibility need in the space provided. A member of the events team will contact you if we need additional information. If you would like to speak with someone in advance, contact our events team.

  • I need a translator.

Please contact our events team to work with you directly.

  • Are there registration discounts?

Registration costs for Education Pioneers Alumni are lower than registration costs for general attendees. We are also offering a limited number of discounts for Alumni who live out of state and/or recently completed their Fellowship. Alumni have been sent information about how to access these discounts. If you are an Alumni and haven't received information about these discounts, or if you have a question about discounts, please contact our registration team.

  • Do I have to register online?

Yes, all registrations are processed online. If you need assistance, please contact our registration team.

  • Do you offer group registrations?

Yes, limited group registration is available. All requests will be reviewed on a case-by-case basis by our registration team.

If you are considering bringing a group, please contact our registration team directly. When emailing us, tell us your group size and how many EP Alumni are within your group. Groups with EP Alumni will receive priority consideration.

Please expect a response to your request within 14 business days.

  • I currently do not have the financial resources to cover the cost of registration, can you help me?

Please provide additional details to our registration team about this matter and we will respond within seven business days.

  • I need to convince my place of work to sponsor me to attend this event. Do you have information I can provide to my boss about the benefits of attending the conference?

Pioneers in Action Day together with the Conference provide attendees with two days of rich professional development to build skills, strengthen networks, and drive progress for your career, your organization, and underserved students. You can find materials for you to use when pitching the conference to your boss here.


  • I canceled my registration and haven’t received my refund.

All refund requests take 21 business days to process. If you have not received your refund after this period, please contact the registration team.

  • It is after the cancellation deadline of October 1 and I can’t attend the meeting, can I get a refund?

Unfortunately, after October 1, 2016, 5:00 p.m. PST all registration fees are forfeited. If you believe you have a special circumstance, please contact the registration team and allow up to two weeks for a response.

  • Will canceling my registration automatically cancel my hotel reservation as well?

No. Hotel reservations are separate from your registration. If you need to cancel your hotel reservation, you will need to follow the prompts on your official Grand Hyatt San Francisco email confirmation or call the hotel directly at (415) 398-1234. If you call, ask for the registration department.

Traveling and Accommodations

  • How do I reserve my hotel?

To make your reservation at the Grand Hyatt San Francisco, please contact the hotel directly at (415) 398-1234. You may also reserve your room online by visiting this websiteEducation Pioneers has an extremely limited number of rooms available at a discounted rate ($249 or $289 per night); our guaranteed rate expires on October 28. Please note, our block is already full for the night of November 14. If you are interested in concierge access you will need to pay an additional $100 per night in addition to the discounted lodging rate.

  • What is the hotel’s pet policy?

The Grand Hyatt San Francisco is pet friendly! Learn more here.

  • When should I plan to arrive and depart from San Francisco?

Your arrival date will depend on which registration you have purchased. Currently, the program is scheduled to begin at 7:00 a.m. each day. On Nov. 15 the program will close at 9:00 p.m. with our welcome reception. On Nov. 16 our last session is scheduled to end at 5:00 p.m.

  • Which airport is closest to the Grand Hyatt San Francisco?

The San Francisco International Airport (SFO) is 14 miles from the Grand Hyatt San Francisco. You may also consider the Oakland Airport, which is 20 miles from the hotel. Finally, the San Jose International Airport is 46 miles from the hotel. For directions from each airport, click here.

  • I am driving to the conference. Where do I park?

Grand Hyatt San Francisco provides valet, self-, and oversized vehicle parking. Valet parking is $67.26 per night, including tax. Maximum clearance for indoor parking is 6'6", which will accommodate regular vans. Assisted self-parking is also available at an adjacent garage at $45.00 per night, including tax. Oversized vehicles (over 6'6") can be parked at several different locations nearby. The cost starts at $78 per night and is subject to change. Please contact The Grand Hyatt San Francisco concierge at 415-398-1234, or ask the valet parking attendant for specific directions upon your arrival.

Agenda and Event Logistics

Check back for new details as our program develops! You can also visit our Agenda page for more details of the day.

  • Can I speak at the conference?

Education Pioneers is planning breakout sessions focused on:

  • Innovation in Education
  • Critical Management Practices in Education
  • Managing Your Career Path in Education
  • Diversity, Equity, and Inclusion in Education
  • Taking Stock of the Education Sector

If you have expertise to offer in one of these subjects and would be interested in speaking on a panel at our conference, please contact our events team before May 31, 2016. Please submit a bio and, if possible, a video clip of you presenting.

  • Is the event open to the public?

Yes, the event is open to all interested parties, space permitting.

  • When does the event start?

Registration and breakfast are tentatively scheduled to begin at 7:00 a.m. on both days. Registration will be located on the Theater level of the hotel. Breakfast will be served on the Ballroom level of the hotel.

  • Where do I check in when I arrive to the conference?

Registration will be set up on the Theater level of the hotel.

  • Will there be any breaks in the programming to allow for networking?

Yes. EP recognizes the importance of networking and building connections across the sector to enrich your learning, strengthen your connections, and deepen your impact.

  • Will we have access to internet during the conference?

Yes, there will be a conference internet access code. Please expect to receive details onsite.

  • Outside of the conference, how do I access internet?

It’s easy to stay connected at the Grand Hyatt San Francisco. The guestrooms, restaurant, and lobby are outfitted with free wireless high-speed internet access, which means you never have to be out of touch during your stay while visiting San Francisco, CA. Standard Wi-Fi is complimentary and is available throughout the Grand Hyatt San Francisco. This is ideal for checking email, social networking, and general web browsing. Premium Wi-Fi with faster Internet speed is available at $9.95 for 24 hours and ideal for video conferencing, quick document transfers, and streaming audio or video. Hyatt Platinum and Diamond members will receive complimentary upgrade to Premium Wi-Fi. Both plans feature 24-hour access for unlimited mobile devices, tablets, and laptops within guestrooms, restaurants, and lobby area.

  • Will there be a nursing room onsite?

Congratulations on your new addition! Please email the events team so we can share with you information about our accommodations for nursing mothers.Members of our own team have enjoyed the convenient milk-shipping services offered by Milk Stork – a Bay-based business and if interested, please contact them directly.

  • Will there be onsite day care?

No, we are not providing onsite day care. If your children are traveling with you please be prepared to make arrangements.


You can also visit our Sponsor page for more details.

  • How can I become a conference sponsor?

If you are interested in sponsoring, please visit our Sponsor page to view the various sponsorship opportunities. If you would like to discuss sponsorship in detail, please contact Susie Crafton, Senior Vice President, National Development Team, at susie.crafton@educationpioneers.org.